FAQs
How can I contact Somarra?
You can reach us anytime at hello@somarra.com
We aim to respond within 24–48 hours, and we’re always here to help with any questions about your purchase.
Do you ship worldwide?
Yes — we currently offer free shipping to Australia, the United States, the United Kingdom, and Canada.
We’re working on expanding to more locations soon.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days.
Once your order has been prepared and shipped, you’ll receive a confirmation email with tracking details.
Estimated worldwide delivery times: 6-12 business days.
Please note that shipping times may vary slightly depending on demand and location.
Refunds
We offer a lifetime money-back guarantee on every order — no time limit, and no return shipping required on your first claim. If Pippin doesn't help you feel calmer or sleep better, simply contact us at any point and we'll process your refund in full, no questions asked. There's no fine print and no conditions to meet. We're confident enough in this product to take on that risk ourselves, so you can buy with complete peace of mind.
Contact us at hello@somarra.com.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us with a photo within 30 days of delivery at hello@somarra.com
We’ll arrange a replacement or resolution as quickly as possible.